When it comes to buying a car, offering exclusive and customised services can be a key asset, since it can improve the customer experience both when searching for information online and at the point of sale.
To offer its customers the best possible experience, FCA Bank anticipates their needs and demands by providing them with cutting-edge online services to ensure users can easily make an informed purchase, supporting them as they search for the car they want on the brand’s websites and until they go to the dealership.
FCA Bank’s customers across Europe. The well-known car configurator and financial calculator are now supported by online credit pre-assessment. This new feature allows customers to apply for financing for a new car with FCA Bank much more quickly and easily.We are therefore constantly expanding our range of digital services for
The Online Check service is already available in many European countries where FCA Bank operates, and Italian customers will now be able to use it too.
Specifically, this process allows customers who have already selected the car they are interested in to choose the financial solution that best suits their needs and submit a request for credit assessment directly online, conveniently from home. Requests can be submitted with no obligation to buy. Customers will promptly receive the result of the request by e-mail along with all the pre-contract documentation necessary to finalise the purchase directly at the dealership. When making an online request, customers will also be able to choose which dealership they want to be contacted by to potentially complete the purchase.
The new FCA Bank service is designed to meet the growing demand for the digitisation of credit disbursement procedures, for both customers and dealerships, with the aim of simplifying the car buying process.