General introduction

The aim of this Policy is to describe procedures for managing this Website owned by FCA Bank S.p.A. (hereinafter “FCA Bank”), with regard to the processing of personal data of users/visitors to the Website.
FCA Bank, in conformity with the regulations for the protection of privacy implemented in this country, intends to guarantee the privacy and security of the personal data of each visitor, also in relation to Internet access made from abroad. The Policy is also given as a short privacy statement, where a specific detailed one is not provided, in accordance with Article 13 of Italian Legislative Decree 196/03 issued in application of articles 10 and 11 of Directive No 95/46/EC, for those who interact with the site web products and services, for the protection of personal data accessible electronically.

Detailed information on data processing under Article 13 of Legislative Decree 196/03 – Data Protection Act - can be found in the pages for individual products and services offered, where necessary. These disclosures are intended to set out the limits and methods of data processing for each product and service according to which the customer/visitor may then freely express his or her approval and authorise the collection of said data and its subsequent use.
Please note that this information report is not provided for other websites that may be consulted by the user through links.
To view the text of the Information In Accordance with Art. 13 of the Italian Legislative Decree 196/2003 ("Data Protection Act") click here.

Data Controller, Data Coordinator and data processing personnel

The data controller is FCA Bank,with offices in Corso Agnelli 200, Turin, in the person of the Deputy General Manager & CFO.
The personal data may be handled by data processing personnel, including external personnel entrusted with providing the requested products and services, or by the data coordinator(s).

Type of data processed and purpose of processing

The website offers content of an informative and interactive type. When browsing through the web site, information may therefore be acquired about the customer, or more generally about the visitor, as follows:

Data about browsing

During standard use, the data processing systems and software procedures may acquire personal data whose sending is implicit in the use of Internet communication protocols.
This type of information is not collected to be associated to identified subjects; nevertheless, due to their origin, when processed and associated with data belonging to third parties, they could involve the identification of the users.
This category of data includes IP addresses, browser types, operating systems, domain names and the address of the website from which access or exit was made, information about the pages visited by the users within the website, the time of access, the time spent on each individual page, an analysis of the internal path as well as other parameters relating to the operating system and the IT OS and environment of the user.
All technical/IT processing data will be gathered and used in aggregate and anonymous form, in order to:

  1. improve the quality of service and optimised site functionality;
  2. understand the behaviour of users to improve online communication;
  3. arrange statistic information about the use of the web site.

Data provided voluntarily by the customer/visitor

This is the case where the customer/visitor chooses to provide their details, after reading the detailed privacy policy statement, in order to access freely-chosen specific products and/or services.
"Opt-In" and "Opt-Out" policy: in all cases, before activating a dedicated product and/or service, an information report is shown and, where necessary, the authorisation for personal data processing is asked for. This authorisation can be denied at any time; in this case, the requested product and/or service cannot be accessed.
Specific informative statements will be included or displayed on the website pages designed for specific on-request products and/or services.

Data of under-age persons

FCA Bank does not allow processing of personal data of anyone under 18.

Processing methods

The processing is carried out by automated means (e.g. using electronic procedures and media) and/or manually (e.g. on paper) for the time strictly necessary to achieve the purposes for which the data were collected and in any case in accordance with current regulations.



What are cookies?

A cookie is a small text file sent to your browser from a Web site you are browsing and enables to store information about your visit.

What are they used for?

There are different types of cookies. They generally ensure the correct operation of the site and of its services, monitor the users' activities and measure the site performance.

What kind of cookies does this site use?

No personal detail of the users is stored by the site and no cookie is used to transmit personal information, nor is any persistent cookie used (the so-called profile cookies).
The site uses only the so-called technical cookies, divided into the following categories:

  1. session or browsing cookies than ensure the normal browsing and use of the website;
  2. analytics cookies that are similar to technical cookies as they are used to gather information, aggregately and anonymously, on the number of users and on how they browse the site;
  3. function cookies to let the user browse according to several selected criteria.
  4. The use of the so-called technical cookies (which are not stored permanently on the user's computer and disappear when the browser is closed) is strictly limited to the transmission of session identifiers (random numbers generated by the server) required to enable secure and efficient browsing of the site.

The so-called technical cookies used on this site avoid the use of other computer techniques that might jeopardize user privacy, and do not allow the acquisition of personal data identifying the user.


JavaScript is a technique used as an alternative to the direct analysis of Web Server log files.

It consists of collecting and processing the navigation data through the use of dedicated JavaScript code situated in the html pages of interest.

External services (optional)

Google Analytics

This website uses an external web analysis service provided by Google Analytics, which uses JavaScript technology to allow the website to analyse how the users navigate on the site. The information generated on the use of the website by the user (including his or her IP address) will be sent and stored on the Google Analytics servers. Google Analytics will use this information in order to track and examine the use of the website, compiling reports on the activities of the website for the website operators and providing other services related to website activities and Internet usage. Google Analytics may also send this information to third parties where required by law or in cases where the said third parties process the aforementioned information on behalf of Google Analytics.
Google Analytics will not associate your IP address with any other data held by Google Analytics. By using this website, the user authorises Google Analytics to process his or her details for the aforementioned procedures and purposes.

Connection to sites of third parties

Links may be created to other web sites from this web site; this possibility is clearly indicated in order to inform the customer/visitor of the exact moment at which he or she leaves the FCA Bank site.
The customer/visitor is therefore encouraged to pay special attention to the fact that these websites are not owned, nor are they the responsibility of FCA Bank since they are entirely managed by other companies and/or organisations, for whom the related policies on the protection of privacy should be checked and if necessary accepted.
FCA Bank thus declines all liability with regard to the possible request and/or release of personal data to third parties' sites.

Data subjects' rights

Persons to whom the personal data refer have the right at any time to obtain confirmation of the existence or absence of the said data and to find out the content and origin, to check its accuracy or request its supplementation, update or correction (Article 7 of Legislative Decree 196/03).
Under this Article, users have the right to request a complete list of all data processing persons, to request deletion, anonymisation or blocking of data processed unlawfully, and to oppose its processing in any case for legitimate reasons.
To exercise these rights and if you experience problems or wish to request clarification of this statement, please write to FCA Bank S.p.A. - Agnelli 200 - 10135 Turin, Italy.

Modifications to the policy

This Policy governs procedures for processing personal data provided by customers/visitors when browsing the site. The possible coming into force of new regulations, along with the ongoing analysis and update of user's services, could require changes to the above procedures. Our policy may thus be modified in time and the user/visitor should refer to it on regular basis.

  1. Cookies or markers are packets of information sent by a web server (e.g. website) to the user's Internet browser. The browser automatically stores the information on the computer and automatically sends it to the server each time the website is accessed.
  2. Most web browsers are automatically set to accept cookies by default. You can always change the default configuration, which is the medium setting for browsers (such as Internet Explorer version 6.0) and disable cookies (i.e., block them permanently), by setting the highest level of protection (very high) in the appropriate tab (“Privacy”). Please note that disabling cookies will affect use of the service. In any case, you also have the option of deleting (or clearing) cookies from your personal computer, by selecting, still under "Internet Options" on the Tools menu, the "General" tab and clicking on the button to delete cookies.